Privacy Policy
TERMS OF USE
* Hotel Standard Check-in time is 1400 hours and check-out time is 1100 hours.
* Early check-in and late check-out are available on subject to availability.
* Children 12 years and above are permitted. The maximum number of guests is four.
* Individual Cancellation, No-Show and Amendment Policy: Cancellation made 30 days prior to the arrival date shall not incur any cancellation charges, ‘beyond 1-night retention charges’ will be applicable.
* All standard policies pertaining to hotel/ hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document.
PAYMENT TERMS POLICY
* Payment can be made using credit card, PayPal or deposit in the bank account before the due date.
* An extension of stay at Rainbow Residence is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
* Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Rainbow Residence shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
* Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
* In case the booking amount is paid using credit card, the refund will be processed on the credit card.